ATM repair & maintenance
ATM repair and maintenance — back in service, fast.
An ATM that’s down sends customers away. Our technicians repair and maintain Hyosung and Genmega machines across California — whether we placed them or you own them.
Overview
How it works.
A good fit for
- Owners of merchant-owned Hyosung and Genmega ATMs
- Businesses whose current provider is slow to respond
- Machines that need EMV, software or security upgrades
- Operators who want a preventive maintenance plan
ATMs are reliable machines with a few parts that work very hard: the cash dispenser, the card reader, the receipt printer, the screen and the PIN pad. When one of them fails, the whole machine is out, and every hour it’s out is customers walking away.
BayTM technicians service the machines we place every day, and we extend the same service to merchant-owned ATMs. We diagnose remotely where we can, arrive with the right parts when we can’t, and keep the machine clean, current and compliant with preventive maintenance.
What’s included
Everything it takes to run properly.
- 01
Dispenser service
Jams, misfeeds, cassette issues and note-handling problems diagnosed and repaired.
- 02
Card readers and PIN pads
Repair or replacement of readers and encrypted PIN pads, including EMV upgrades.
- 03
Printers, screens and power
Receipt printers, displays, power supplies and communications.
- 04
Software and compliance
Operating system, security and network-requirement updates to keep the machine certified.
- 05
Preventive maintenance
Scheduled cleaning and inspection that catches worn parts before they fail.
- 06
Relocation and removal
Moving a machine within your store, to a new location, or out entirely — safely.
Getting started
Three steps.
- I
Call or request service
Tell us the machine, the symptom and any error code on screen.
- II
Diagnose
Remote diagnostics where possible, so the technician arrives with the right parts.
- III
Repair and test
We fix, test with live transactions and confirm the machine is back in service.
How service works
What to expect.
- Machines we placed: maintenance and repairs are included at no cost under your placement agreement.
- Machines you own: we quote repairs per visit or through a service plan, for supported Hyosung and Genmega models.
- Diagnosis: where possible we diagnose remotely first, so the technician arrives with the right parts.
- Hours and arrival: our support line is available 24/7. On-site arrival depends on location and time of day; we’ll give you an honest estimate when you call.
Questions
About ATM repair & maintenance.
Do you repair ATMs you didn’t install?
Yes, for supported Hyosung and Genmega models. Tell us the make, model and problem, and we’ll let you know what’s involved.
What if my machine is too old to fix?
Some older ATMs can’t meet current network and security requirements. We’ll tell you honestly and walk you through replacement or free placement.
Are repairs included with free placement?
Yes. For ATMs placed by BayTM, all maintenance and repairs are included at no cost.
Request ATM repair
Tell us what’s wrong.
Share the machine’s make and model, where it is and what’s happening. For urgent issues, call us directly. Never send card numbers, PINs or terminal passwords.
Prefer to talk? Call (510) 747-8021.